LIVE · CORE HOURS
Queue steady
No urgent queue action
Next action
Queue pulse
Operations
OPEN AGEING (days)
OLDEST WAITING (top 10)
| # | Subject | Age | Status | Client | Assignee |
|---|
PER-AGENT ACCOUNTABILITY
FIXED WINDOW · 28D
AGENT ACTIVITY
CLOSED TICKETS · BRISBANE · DAYTIME 06:00–18:00 · LAST 28 DAYS
PER-CLIENT HEALTH (worst 10)
| Client | Open | Overdue | Breached | Oldest (d) |
|---|
26-WEEK TRENDS
INFLOW / CLOSED & OPEN TICKETS
FIRST RESPONSE TIME (hrs)
RESOLUTION & QUALITY
FIXED WINDOW · 28D
RESOLUTION TIME (hrs)
AWAITING REPLY
AWAITING OUR REPLY (top 10)
WEEK-VS-WEEK LEADERBOARD
| Rank | Agent | This Week | Last Week | Delta | Change |
|---|
Today vs Yesterday
BRISBANE TIME · 00:00-23:59
| Agent | Today Closed | Yesterday Closed | Delta | Change |
|---|